FAQ
GENERAL
How do I know my products are officially licensed (authentic)?
How do I know my products are officially licensed (authentic)?
Do you sell FLL products?
We do not carry or ship FFL items. If you would like to purchase one of our partners FFL items we can assist you in understanding the process
Can I obtain sponsorship or affiliate codes?
If interested in sponsorship or promoting Outlier items via social media, please email us: [email protected]
What are the payment options?
We accept paypal, credit card, debit card ,etc. On the payment screen, there should be photos for VISA, MasterCard, ETC. You can click any cards to enter the check out page and fill the information of the card you want to use
Do you support bulk orders?
Do you offer discounts for LE, First Responders, Military?
Yes! Please email your credentials: [email protected] and we will provide you with a personal discount code.
ORDERS
Has my order shipped?
Once your order has shipped, we will send a confirmation email with tracking information to the email address associated with the order. If you did not receive your shipment confirmation number, please check your spam filter settings. In addition you can email us: [email protected]
How do I track my order? Where is my tracking number?
Once your order has shipped, we will send an email with tracking information to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings.
How do I cancel an order?
You can cancel your order via our website or by contacting us directly. Please allow up to 5 business days or your banks processing time to see the amount returned to your payment method.
MY MEDIC
Can I use my HSA/FSA Card?
We do not support HSA/FSA cards via checkout on our site. If you need a receipt to submit to insurance please contact us for assistance via email: [email protected]
PRODUCT SUPPORT
Do you sell genuine Glock parts?
We label our genuine parts as OEM
RETURN POLICY
Only some items are approved to return
New merchandise must be returned within 90 days of the date of purchase. The merchandise must be returned in the original unmarked and undamaged package in which it was received. If the merchandise or packaging is found to be used or damaged, the return will be subject to a restocking fee. This fee will be calculated based on the amount of damage to packaging/product.
Damaged products can be returned only if verified and approved
Closeouts and discontinued items are not eligible for return or refund. All sales final.
ALIEN GEAR HOLSTERS
Which weapon lights is the Rapid Force holster compatible with?
- Please note this list is subject to change overtime
- Crimson Trace CMR-205 Rail Master PRO
- Inforce APL
- Insight Technology M3
- Modlite PLHv2-PL350
- Nightstick TCM-550XL/TCM-550XLS
- Nightstick TWM-850XL/TWM-850XLS/Nightstick TWM-30 (SIG P320 AND M&P OPTIONS ONLY)
- Olight PL-2 Valkyri
- Olight PL-Mini 2 Valkyrie
- Pistol Enhancer LMD-PE-IR-1 (ONLY FOR SIG P320)
- Streamlight TLR-1, TLR-1s, TLR-1HL, TLR-7
- Streamlight TLR-8 (ONLY FOR SIG P320)
- Surefire X300, X300U-A, X300U-B, X300V, X300V-B
- Surefire XC1, XC2
- Viridian X5L Gen 3